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Take your QA system up a notch

Improving performance and competitiveness

A Learning Service Integrated Management System (LSIMS) can significantly improve overall organisational performance in terms of increased management efficiency, employee productivity and cost reductions; as well as minimizing disruption caused by multiple external audits. 

A LSIMS incorporating both the WSQ CIR and ISO 29990 processes will also give SMEs in the CET sector a strong competitive edge and marketing clout necessary for  competing locally and regionally, in terms of:

-higher customer satisfaction
-greater brand credibility and appeal
-facilitating new market entry
-ease and speed of setting up organisational structure, system and procedures overseas

Benefits of BullRun~Consult’s LSIMS

In addition to the many benefits mentioned above, with the BullRun~Consult integration model, the inherent strengths of the WSQ CIR-compliant processes and the ISO 29990 Standard are incorporated into one set of standard operation procedures (SOP).

Let us take a quick look to understand the functions and strengths of these two systems:

Strengths of WSQ CIR: Learning Services Processes

WSQ’s major effort in the past decade has been to improve the standard of training in the CET sector. This is measured in terms of transfer-of-learning and its impact on industry’s quality and productivity goals.

Using two key tools, the programme development & learning guidelines (CTAG) and a set of audit criteria (CIR Audit), WSQ was able to monitor the sector’s progress and introduced industry-wide corrective measures, including the displacements of hundreds of “poor-performing” ATOs (learn more about the importance of preserving the integrity of the WSQ ATO system).

Strengths of ISO 29990: General Management Processes

In contrast, the ISO 29990 is a set of general requirements (“clauses”) for managing and operating a training organisation. It was created based on decades of experience and strengths of the internationally-recognised ISO 9001 Standard.

Of its 15 clauses, 5 covers learning while the rest relate to management processes. Nonetheless, the ISO 29990 is an international standard. It is easily recognisable and a trusted insignia (learn more about the added value of the ISO 29990).

Maximising the usefulness of your system processes

It is important to understand that these two systems are operational frameworks and, as pointed out above, their value to businesses is immense. Integrating them will resolve many operational and management control issues. And for these reasons alone, it is highly advantageous and worthwhile to erect both of them under a LSIMS – whether your training oirganisation is an ATO or LSP.

However, if management treats the usefulness of these quality processes as merely meeting regulatory obligations and assuring operational smoothness, then it is not exacting the most out of the system.

Getting the best out of integration

Actualising your growth plan

Management must first have some answers to organisational viability questions, such as these:

Why are we in business? What is our mission? Where are we now? What challenges will we face tomorrow? How will we overcome them? How can we ensure continuous growth? What are our targets?

After top level questions like these are answered, the next task is the formalisation of a plan that will actualise these answers into operational steps.

And this is where small and medium training organisations can derive the greatest value from its LSIMS. The LSIMS can serve as a platform to implement these goals and coordinate functional activities to address a common set of non-quality objectives.

In this way, a system that was implemented to serve rigid regulatory and standard requirements has now taken on a responsive role, a role that gives life support to the organisation‘s growth plan.

Demonstrating management commitment

Management commitment to growth and continued quality improvement are integral to the survival of the organisation. This tells stakeholders you are here for the long haul and not a “fly-by-night“ operation. Communicate this to customers, shareholders, employees and government agencies and they will be assured that their investment of time, effort and money in your organisation is worth it.

Quality

A LSIMS that demonstrates management’s continual commitment to increased performance, satisfaction of employees and customers, and constant process improvements, acts as a leverage in the organisation’s dealings with SSG, MOE and MOM, including competing for Call-for-Proposals (CFPs).

Growth

Clearly, as competition in this fast growing sector heats up over the next decade, a LSIMS that is aligned with business growth and marketing goals will become an important element for viability and success (see Planning for Growth and Expansion and Growing with SkillsFuture Singapore).

So, whether you are an ATO or LSP, it can be hugely advantageous for your organisation to adopt a LSIMS to demonstrate a commitment to growth and improved quality.

Important Considerations

As management of a CET organisation, ask yourself these three vital questions to decide how to move forward:

– Are you satisfied with your preparedness for greater competition (local and foreign) coming into the heavily funded CET sector?

– Which organisational capability is more important than a competitive growth plan together with a platform to execute it?

– What is stopping you from integrating your WSQ and ISO systems in order to help you actualise the above plan?

Without a doubt, putting a Learning Service Integrated Management System (LSIMS) in place has clear advantages on many levels.

So, why not get ahead of your competition now?

For further information on how BullRun~Consult can assist your organisation in strengthening its QA capability and competitiveness, contact us today. You will find us down-to-earth and helpful.

 

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