1. TWO CRITICAL PERIODS FOR LSPs

In working with education and training providers over the years, it was observed that most new organisations, unless they were able to quickly generate substantial income through immediate sales or had strong financial support at the early stage, they would lack the financial resource and the management will to invest in human capital and an enhanced system capability.

For organisations who were able to achieve high sales revenue, the complaint often heard was the lack of time to ensure quality processes were properly managed; the difficulty in finding the right personnel to do the job; and the high attrition rate of staff. In such an organisation, typically, the system was installed only to maintain accreditation continuity rather than towards management excellence.

The constraints mentioned above for new and established organisations usually manifest as lack of management effectiveness and lack of organisational capability during audits.

As these establishments enter into the new era of learning service excellence demanded by MOE-SkillsFuture, they will need to improve their management effectiveness and capability to remain viable.

2. SUPPORT FOR MANAGERIAL CONTINUITY

This 1-year Management Continuity Support Programme For ATOs, LSPs and PEIs is to help aspiring and existing education and training organisations overcome challenges during critical growth periods. The programme offers solutions in these key areas:

This 1-year Management Continuity Support Programme For ATOs, LSPs and PEIs is to help aspiring and existing education and training organisations overcome challenges during critical growth periods. The programme offers solutions in these key areas:

1. Building and improving the learning service processes to meet and exceed quality standards
2. Building and maintaining the effectiveness of general management processes so as to improve management performance
3. Developing a 3-year business plan that will chart out growth pathway and investment requirement, as well as to mitigate business risk

Getting these areas in order means enabling the organisation to resolve organisational inefficiencies and issues relating to all areas of management, specifically its:

1. Business Vision & Mission
2. Market Segment & Marketing Strategy
3. Customer Service & Offerings
4. Quality Standard Benchmarks
5. Risk Management Measures
6. Financial Management & Control
7. Human Capital Development
8. Productivity Effectiveness

The programme allows organisations to (within a one-year period) install and/or improve all the necessary processes and management control system to achieve superior service quality. This operational knowledge will be transferred to a key management staff or MR for continuity.

3. ANTICIPATING FUTURE CHALLENGES

Now that the Ministry of Education has taken over the lead in the CET industry, education and training organisations can expect an increasingly higher standard of compliance. This programme can prepare the organisation adequately for new regulatory challenges in a more competitive environment.

Through this programme, the education or training organisation will (i) fulfill all its regulatory and accreditation requirements (ii) ensure its organisational viability and (iii) demonstrate management commitment to government agencies.

To enquire more about our Management Continuity Support Programme, please email our CET consultant today (see contacts below this page).

To view our list of QA and compliant services, click here.

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